Terms of service
Last updated: May 28, 2026
Welcome to ELARI. These Terms of Service govern your use of our website and your purchase of products from our online store. By visiting our website, placing an order, or using any part of our site, you agree to these Terms.
Please read them carefully before making a purchase.
1. About ELARI
ELARI sells scarves, hijabs, and related fashion accessories through our online store. Throughout these Terms, “ELARI,” “we,” “us,” and “our” refer to ELARI. “You” refers to the customer, visitor, or user of our website.
2. Use of Our Website
By using our website, you agree that you are using it for lawful purposes only. You may not use our website in a way that damages, disrupts, or interferes with the site, our business, or other customers.
You agree not to copy, reproduce, resell, or misuse any part of our website, product images, written content, branding, designs, or other materials without our written permission.
3. Product Information
We do our best to describe and photograph our products accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and display quality.
Some ELARI pieces may include slight variations in color, pattern, or placement due to the nature of fabric, printing, dyeing, or production. These variations are part of the character of the product and are not considered defects.
Product availability, pricing, and descriptions may change at any time without notice.
4. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices at any time.
Payment is required at checkout. Orders are not confirmed until payment has been successfully processed.
We reserve the right to cancel or refuse any order if payment cannot be verified, if an item is unavailable, if there is a pricing or inventory error, or if we suspect fraudulent or unauthorized activity.
5. Orders
After placing an order, you may receive an order confirmation by email. This confirmation means we received your order, but it does not guarantee acceptance of the order.
We reserve the right to cancel, limit, or refuse orders at our discretion. If your order is canceled after payment has been processed, we will issue a refund to the original payment method.
Please make sure your shipping address and contact information are correct before submitting your order. ELARI is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete customer information.
6. Shipping
Shipping options, costs, and estimated delivery times are shown at checkout.
Processing and delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect addresses, or circumstances outside of our control.
Once an order has been handed to the shipping carrier, ELARI is not responsible for carrier delays, lost packages, stolen packages, or delivery errors. However, if there is an issue with your shipment, please contact us and we will do our best to help.
7. Returns and Exchanges
Eligible items may be returned within 14 days of delivery.
Returned items must be unworn, unwashed, unused, and free of stains, fragrance, makeup marks, deodorant, damage, or signs of wear. Items should be returned in their original packaging with tags attached, if applicable.
Customers are responsible for return shipping costs. We recommend using a tracked shipping method, as ELARI is not responsible for returns lost in transit.
Once your return is received and inspected, we will notify you whether it has been approved. Approved returns will be refunded to the original payment method.
Exchanges may be offered depending on inventory availability. Because ELARI pieces may be released in limited quantities, we cannot guarantee exchanges.
Sale items, discounted items, gift cards, and items marked final sale are not eligible for return or exchange.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue.
We will review the issue and, if approved, offer a replacement, exchange, refund, or other appropriate resolution.
Items damaged by customer handling, wear, washing, styling products, makeup, fragrance, or improper care are not considered defective.
9. Care Instructions
Customers are responsible for following the care instructions provided with their product or listed on our website.
ELARI is not responsible for damage caused by improper washing, drying, ironing, storing, styling, or handling.
10. Promotions and Discount Codes
Promotions, discounts, and special offers may be changed, paused, or ended at any time.
Discount codes must be entered at checkout and cannot be applied retroactively after an order has been placed.
Promotions cannot be combined unless clearly stated.
11. Intellectual Property
All content on our website, including product photos, written descriptions, logos, branding, graphics, designs, and layout, belongs to ELARI or is used with permission.
You may not copy, reproduce, modify, distribute, use, or sell any ELARI content without our written permission.
12. User Content
If you tag ELARI, submit a review, share photos, or provide feedback, you allow us to view, repost, share, or use that content for marketing, social media, website, or promotional purposes, unless you clearly ask us not to.
We may remove or decline to share content that is offensive, inappropriate, misleading, or unrelated to our brand.
13. Website Errors
We try to keep our website accurate and updated. However, errors may occur, including mistakes in pricing, product descriptions, inventory, shipping information, or availability.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice.
14. Limitation of Liability
To the fullest extent permitted by law, ELARI is not responsible for indirect, incidental, special, or consequential damages related to your use of our website or purchase of our products.
Our total liability for any claim related to a product or order will not exceed the amount you paid for that product.
15. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, website platforms, apps, or analytics tools.
We are not responsible for the actions, policies, errors, delays, or practices of third-party providers.
16. Privacy
Your use of our website is also subject to our Privacy Policy. Please review our Privacy Policy to understand how your information may be collected, used, and protected.
17. Changes to These Terms
We may update or change these Terms of Service at any time. Changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
18. Contact Information
If you have questions about these Terms, your order, or our policies, please contact us at: elariatelier@gmail.com